Shipping and Return

SHIPPING POLICY:

  • Most orders will be shipped within 1-2 business days.
  • Quantum Solenoid offers free shipping, unless otherwise noted, anywhere in the Continental United States (Hawaii and Alaska extra) or international via USPS, UPS, FedEx, or DHL.
  • All duty fees associated with international shipping is the sole responsibility of the customer. Quantum Solenoid shall not be held responsible for duty fees once the item is shipped. Please check with your government agency for your duty fees prior to purchasing for shipment to your country.

RETURN POLICY:

  • Returns will be accepted within 30 days of delivery date, assuming the item is unopened and in the original packaging, for a refund of the purchase price less shipping and handling and 25% restocking fee. Buyer pays return shipping and this shipping fee is not refundable.
  • All returns will be denied if a return merchandize authorization number (RMA) is not obtained BEFORE shipping the product back to us, or if the item has been used. Email qeminfo@gmail.com for a RMA number.
  • The restocking fee applies to all returns other than defective units. There are no exceptions to the 30 day return window. If you have any concerns about product application or are not sure about something, we strongly suggest contacting us BEFORE placing your order to avoid any problems or frustration on your part.
  • Defective unit returns will be the same as above, but after receiving the item, it will be tested to make sure that the item is indeed defective. If we determine the unit to be defective, a replacement unit will be sent out to the customer shortly.